Refund and cancellation policy

Last updated 10 September 2026

This policy is part of the terms of service and applies to every purchase made through onyxclient.cc. It is written to be read before you pay, not after.

What you are buying

A subscription is digital content: a fixed number of days of licensed access to the software, added to your account.
It is a one off purchase. Nothing renews automatically, no payment details are stored for reuse, and you are never charged again unless you buy again.
The number of days, the price and the currency are shown on the purchase page before you pay.
Delivery is immediate and electronic. The days appear on your account as soon as the payment is confirmed, or as soon as you redeem the key issued for it.

Your right to withdraw, and how it is lost

If you buy as a consumer in the European Union, the United Kingdom, or another territory whose law gives you an equivalent right, you normally have 14 days to withdraw from a distance contract without giving a reason.

For digital content that is supplied immediately, that right ends once supply begins, provided you asked for it to begin straight away and acknowledged that you would lose the right by doing so. That is why the purchase page asks you to confirm both, in a separate tick box, and why we record your confirmation with the time and the version of the terms you had accepted. If you would rather keep the 14 days, do not tick it, and wait: we will supply on day 15.

When we refund in full

You withdrew within 14 days and had not asked for immediate supply, and nothing has been redeemed or downloaded.
You paid and the subscription was never delivered.
You were charged twice for the same purchase.
The charge was not authorised by you.
We ended the service, or changed it in a way that materially reduced what you paid for.
The software does not do what we said it does, and we cannot put that right in a reasonable time. Where the fault is partial, we may offer a proportionate refund or additional days instead, and you may choose.

When we do not refund

The subscription was delivered and used. Days that have been consumed are not returned.
You changed your mind after asking for immediate supply and acknowledging the loss of the withdrawal right.
You did not use the time you bought. A subscription runs on the calendar and is not paused for inactivity.
The game, a game server or an anti cheat system took action against your game account. That risk is described in section 16 of the terms and is yours.
The software is incompatible with a setup you did not check before buying, where we published the requirements or would have answered if asked.
The account was terminated or suspended for breaking the rules. Remaining time is forfeited in that case, which is a consequence of the breach and not a charge for service withheld.
The key was bought from somebody who is not us or an authorised reseller. Ask the person who sold it to you.

None of this takes away a right you have under mandatory consumer law where you live. If your law gives you a remedy this policy does not, your law wins.

How to ask

Write to forum@lenec.ru or open a ticket in the support channel on our Discord server. Give the account name and the date and amount of the payment. You do not need a special form of words, and a clear statement that you want to withdraw or want a refund is enough.

We answer within 5 working days. Where a refund is due we make it within 14 days of agreeing it, to the same method you paid with, unless you agree to another. Card refunds usually reach the statement within a few working days after that, which is your bank timing rather than ours. A cryptocurrency payment is refunded in the same asset, at the value in the original currency, to an address you confirm in writing.

Before you contact your bank

Please come to us first. Most disputes are a misunderstanding about what was delivered, and we can usually settle one the same day.

A chargeback raised on a delivered purchase, without asking us first, ends the account and any subscription on it, and we defend the dispute with the records we keep: the terms you accepted and when, the purchase, the delivery, the redemption of the key, the first launch of the software and every support message. Your right to raise a dispute with your bank still exists and we do not ask you to give it up. We only ask that it is the last step rather than the first.

Contact

Maksim Vladimirovich Taran, self-employed, payer of professional income tax, TIN 971519602992, Russian Federation. Email forum@lenec.ru.